# Zapbot — WhatsApp Business Automation SaaS

Zapbot is a cloud-based SaaS platform for sales and customer service automation on WhatsApp. Here, you will find tutorials and strategies covering automation, abandoned cart recovery, and boleto processing via webhook (Hotmart, Kiwify, Eduzz, Braip, Yampi), as well as artificial intelligence solutions for infoproduct creators, affiliates, and businesses.

## Core Features

- **Automated Flows**: Sequential message triggers executed based on user actions or external webhook events.
- **Native Audio Messages**: Send pre-recorded audio that appears as a live voice message in WhatsApp.
- **ChatGPT Integration**: Native AI-powered response engine for dynamic, context-aware replies.
- **Interactive Numeric Menus**: Branching conversation trees for orders, support routing, and FAQs.
- **Media Support**: Send images, PDFs, and videos as part of automated flows.
- **Multi-Instance Management**: Connect and manage multiple WhatsApp numbers per account.
- **Contact Database**: Firestore-backed CRM synced from connected e-commerce platforms.

## Common Automation Use Cases

- **Abandoned Cart Recovery**: Trigger a flow when a purchase is initiated but not completed; send reminders at configurable intervals.
- **Boleto/PIX Recovery**: Detect unpaid boleto events via payment platform webhooks and re-engage buyers with payment links.
- **Post-Purchase Onboarding**: Automatically deliver access credentials, welcome content, or upsell sequences after a confirmed sale.
- **Support Deflection**: Route inbound messages through numeric menus before escalating to a human agent.
- **Lead Nurturing**: Enroll contacts in drip sequences triggered by opt-in forms or affiliate link clicks.

## Integration Details

Zapbot receives purchase and subscription lifecycle events via HTTP webhooks from the following platforms:

| Platform | Events Supported |
|---|---|
| Hotmart | purchase_complete, purchase_refunded, subscription_cancellation, abandoned_cart |
| Kiwify | order_approved, order_refunded, subscription_expired |
| Braip | sale_approved, sale_refused |
| Yampi | order_paid, order_abandoned |
| Eduzz | invoice_paid, invoice_expired |
| Monetizze | purchase_approved, purchase_refunded |
| ActiveCampaign | contact_tag_added, deal_stage_changed |
| HubSpot | contact_created, deal_stage_changed |

### Webhook Endpoint Patterns

**Payment / integration platforms** — trigger a flow or automation:

```
POST https://www.zapbot.chat/<provider>/<uid>/<flow_or_automation_id>
POST https://www.zapbot.chat/<provider>/<uid>/<flow_or_automation_id>/payment_type/<payment_type>
```

`<provider>` is the lowercase platform identifier (see table above, e.g. `hotmart`, `kiwify`, `braip`). `webhook` is accepted as a generic provider for custom integrations.

**WhatsApp inbound messages** — Evolution API event callback:

```
POST https://www.zapbot.chat/on-message-received/<uid>
```

Authentication: per-tenant UID scoping via Firebase Auth. Each webhook payload is matched to the corresponding user account and triggers the configured flow.

## Pricing

| Plan | Price | Billing |
|---|---|---|
| Premium | R$ 99 | Monthly | 
| Full Power | R$ 149 | Monthly |

## Useful Links

- **Main site**: https://www.zapbot.chat
- **Help center / Technical support**: https://zapbot.tawk.help
- **Official YouTube Channel**: https://www.youtube.com/@zapbotchat
- **AI context file**: https://www.zapbot.chat/llms.txt
- **Sitemap**: https://www.zapbot.chat/sitemap.xml